Privacy Policy — qb99 Data Protection Statement

1 Introduction

This Privacy Policy ("Policy") sets out how qb99 ("qb99", "we", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("Player", "User", "you") who access or use the qb99 online betting and casino platform at https://qb99.io ("Platform"). This Policy forms part of, and should be read alongside, the qb99 Terms & Conditions available at https://qb99.io/terms-conditions.

qb99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We recognise that privacy is a fundamental right, and we have designed our data practices to minimise collection, ensure security, and give you meaningful control over your information at all times.

By registering an account on or using the qb99 Platform, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

2 Data Controller

For the purposes of this Policy, qb99 acts as the data controller in respect of all personal data collected through the Platform. As data controller, qb99 determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, access requests, and formal complaints regarding qb99's privacy practices should be directed to our Data Protection team at the contact address provided in Section 14 of this Policy. qb99 will acknowledge all data-related requests within five (5) business days and aim to resolve them within thirty (30) days of receipt, on Bangladesh Standard Time (BST, UTC+6).

3 Data We Collect

qb99 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your interaction with our systems, and from regulated third-party partners such as KYC verification providers and payment processors. The categories of data we may collect include:

qb99 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless explicitly required for a specific regulatory purpose and with your express consent.

4 How We Use Your Data

qb99 processes your personal data for the following clearly defined purposes. We will never use your data in a manner that is incompatible with the purpose for which it was originally collected:

• Account Management: To create, maintain, verify, and manage your qb99 Player Account, including processing your login credentials, managing your account balance in ৳ BDT, and responding to account-related support requests.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• KYC & Age Verification: To verify your identity and confirm that you are at least 21 years of age, in compliance with qb99's responsible gaming obligations and the age restrictions described in our Terms & Conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and any other prohibited conduct as defined in the qb99 Terms & Conditions, including monitoring for unusual betting patterns or suspicious financial transactions.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, enforce self-exclusion orders and deposit limits, and proactively reach out to players who may be at risk. Players are encouraged to review our dedicated page at /responsible-gaming.
• Legal Compliance: To fulfil our obligations under applicable laws, including responding to lawful requests from law enforcement and financial intelligence authorities, and retaining financial records for the legally required minimum period.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the qb99 Platform, optimise game performance, and develop new features relevant to Bangladesh-market players.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts), and — only where you have opted in — promotional communications about relevant qb99 offers, seasonal promotions (such as BPL, Eid, Pohela Boishakh campaigns), and platform updates.

5 Legal Basis for Processing

qb99 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the qb99 Terms & Conditions, including operating your account, processing bets, and handling financial transactions.
• Legal Obligation: Processing is required to comply with applicable law, including KYC and AML (anti-money laundering) obligations, financial record-keeping requirements, and lawful regulatory orders.
• Legitimate Interests: Processing is necessary for qb99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: Where processing is not covered by the above grounds — in particular, for optional marketing communications — qb99 will only process your data with your explicit and freely given consent. You may withdraw this consent at any time by contacting [email protected] or updating your account communication preferences.

6 Sharing Your Data

qb99 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with our regulated payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process deposits and withdrawals. Each payment partner is bound by their own privacy and security standards.
• KYC & Identity Verification Partners: Your identity documents and personal data may be shared with licensed KYC verification service providers to perform age and identity checks as required for account approval and compliance with our responsible gaming obligations.
• Game Providers: Limited technical data (such as session identifiers) is shared with game providers — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe — to facilitate gameplay and settle game outcomes. Game providers do not receive your financial or full identity data.
• Law Enforcement & Regulators: qb99 will disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required to do so by a lawful order, court order, or legal obligation. We will notify affected users where legally permitted to do so.
• Fraud Prevention Services: Aggregated or anonymised data may be shared with industry-standard fraud prevention and security monitoring services to protect the Platform and its players from financial crime and abuse.

7 Cookies & Tracking Technologies

qb99 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how the Platform is used. The following categories of cookies are deployed on the qb99 Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your account preferences, language settings (English), and display choices. These improve your experience but are not essential to Platform operation.
• Analytical Cookies: Used to collect anonymised data about how players navigate the Platform — such as which pages are visited most frequently and which games are most popular among Bangladesh-market players. This data helps us improve Platform performance and content relevance.

qb99 does not use advertising, retargeting, or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use core Platform features; disabling functional or analytical cookies will not prevent you from accessing the Platform.

8 Data Retention

qb99 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply:

• Active Accounts: Personal data is retained for the full duration of your account being active on the Platform.
• Closed Accounts: Following account closure, personal and account data is retained for a minimum of five (5) years to comply with financial record-keeping and AML obligations.
• Financial Transaction Records: All deposit, withdrawal, and bet settlement records denominated in ৳ BDT are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the KYC process, whichever is later.
• Support Communications: Customer support correspondence is retained for two (2) years from the date of the last interaction, after which it is securely deleted unless it relates to an active dispute or legal matter.

Once the applicable retention period expires, qb99 will securely delete or anonymise the relevant personal data so that it can no longer be attributed to any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for analytical purposes.

9 Your Data Rights

As a player on the qb99 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your qb99 account:

• Right of Access: You have the right to request a copy of all personal data that qb99 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by qb99 be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that qb99 may be unable to fulfil erasure requests where retention is required by law.
• Right to Restrict Processing: You may request that qb99 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and, where technically feasible, to request that it be transmitted directly to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring. qb99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (such as for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

The qb99 Platform is strictly intended for adults aged 21 years and above. qb99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will immediately suspend the relevant account, delete the associated personal data, and — where required — report the matter to the appropriate authorities.

Parents and guardians who believe that a minor has registered on the qb99 Platform or provided personal data without authorisation are strongly encouraged to contact us immediately at [email protected]. qb99 takes the protection of minors extremely seriously and will act on all credible reports without delay.

11 Security Measures

qb99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and qb99 is encrypted using industry-standard SSL/TLS protocols, preventing interception by unauthorised third parties.
• Access Controls: Access to personal data is restricted to authorised qb99 personnel and service providers who require it to fulfil their role. Access rights are reviewed and updated regularly.
• Encrypted Data Storage: Sensitive personal and financial data stored on qb99's servers is encrypted at rest using current cryptographic standards.
• Two-Factor Authentication: qb99 strongly recommends and supports two-factor authentication (2FA) for all player accounts to add an additional layer of identity verification beyond username and password.
• Fraud Monitoring: qb99 operates continuous, automated fraud detection systems that monitor account activity, transaction patterns, and login behaviour for signs of unauthorised access or financial crime.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, qb99 will notify affected players and relevant authorities within the timeframes required by applicable law.

While qb99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own login credentials and for notifying qb99 immediately at [email protected] if you suspect unauthorised access to your account.

12 International Data Transfers

qb99's primary operations and player base are centred in Bangladesh. Where personal data is processed or stored by third-party service providers located outside Bangladesh — such as international game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — qb99 ensures that appropriate data transfer safeguards are in place.

These safeguards may include contractual data processing agreements with standard data protection clauses, the use of certified third-party providers that maintain internationally recognised security standards, and transfer impact assessments where required. qb99 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate compensating measures.

If you have questions about international data transfers or wish to obtain a copy of the safeguards in place for a specific transfer, please contact our Data Protection team at [email protected].

13 Updates to This Privacy Policy

qb99 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will provide notice to registered players via email or a prominent on-Platform notification at least seven (7) days before the changes take effect.

The updated Policy will be published at https://qb99.io/privacy-policy with a revised effective date at the top of the document. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease use of the Platform and close your account.

We encourage all qb99 players to review this Privacy Policy periodically, particularly before providing any additional personal data or using new Platform features.

14 Contact Us

If you have any questions, concerns, or formal requests relating to this Privacy Policy or the way qb99 handles your personal data, please contact our Data Protection team using the details below. All communications must be submitted in English. qb99 support operates 24/7 on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Website: https://qb99.io
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)