Responsible Gaming at qb99 — Play Within Your Limits
qb99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We believe that gaming should always be entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player the tools, information, and support they need to stay in control.
Our Commitment
Gaming Should Be Fun — We Make Sure It Stays That Way
At qb99, responsible gaming is not just a policy checkbox — it is a core part of how we operate every day. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we understand the trust our community places in us. That trust carries real responsibility.
The qb99 platform offers cricket betting, live casino games, slot machines, and crash games like Boom Legend. Every one of these products is designed to be engaging and entertaining. But qb99 also recognises that for a small number of players, gambling can become problematic. Our responsible gaming programme exists to help those players — and to prevent problems from developing in the first place.
We enforce a strict minimum age of 21 years on all qb99 accounts. We provide deposit limits, session time-out options, cooling-off periods, and permanent self-exclusion tools. And our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6), ready to assist any player who needs guidance, a break, or a path to professional help.
Important: If you feel that gambling is no longer fun — if it is affecting your finances, relationships, sleep, or mental wellbeing — please stop playing immediately and contact qb99 support at [email protected]. Help is always available.
Quick Access — Player Safety Tools
qb99 provides every registered player with direct access to the following safety controls from within their account dashboard. These tools are free, immediate, and require no approval process.
- Deposit Limits — Set daily, weekly, or monthly deposit caps in ৳ BDT to keep spending predictable.
- Session Time Limits — Define how long each gaming session can last before an automatic log-out reminder appears.
- Cooling-Off Period — Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account.
- Self-Exclusion — Request a full exclusion of 3 months, 6 months, 1 year, or permanent closure if you need a longer break.
- Reality Check Alerts — Receive on-screen notifications at set intervals showing your session duration and net activity.
- Loss Limits — Define the maximum amount you are willing to lose within a set period.
Responsible Gaming Tools
Six Pillars of Player Protection at qb99
Every tool below is available free of charge to all verified qb99 players. You are always in control.
Deposit Limits
Set hard caps on how much you can deposit into your qb99 account per day, per week, or per calendar month. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly; increases require a 48-hour cooling period to prevent impulsive decisions. All limits are denominated in Bangladeshi Taka (৳ BDT).
Session Time Limits
Define the maximum duration of any single gaming session on qb99. When your session timer runs out, you will receive a clear on-screen notification and be automatically logged out. This tool is particularly helpful for players who lose track of time while enjoying live cricket betting or slot games. You choose the interval — from 30 minutes to 8 hours.
Cooling-Off Periods
Need a short break without permanently closing your account? A cooling-off period temporarily suspends your qb99 account for a defined window — 24 hours, 3 days, 7 days, 14 days, or 30 days. During this period, login is disabled and you will not receive any promotional communications from qb99. Your account and balance are preserved and reinstated automatically at the end of the period.
Self-Exclusion
For players who need a longer or permanent break, qb99 offers full self-exclusion. Choose from a 3-month, 6-month, or 12-month exclusion, or request a permanent account closure. During any self-exclusion period, all login access is blocked, all promotional content is suppressed, and qb99 will not contact you with offers. Permanent self-exclusions are irreversible — please consider your decision carefully before requesting this option.
Reality Check Alerts
Reality check notifications appear on your screen at regular intervals that you set — every 30 minutes, 1 hour, or 2 hours — reminding you how long you have been playing and showing a summary of your session activity. These prompts encourage mindful play and help you make a conscious decision about whether to continue or take a break, rather than gaming on autopilot.
Loss Limits
A loss limit caps the maximum amount you can lose within a defined period. Once your loss limit is reached, qb99 will automatically pause your ability to place further bets until the period resets. Like deposit limits, loss limits can be lowered immediately, but increasing a loss limit requires a mandatory 48-hour review window. This safeguard protects players from chasing losses in a single session.
Step-by-Step Guide
How to Activate Responsible Gaming Tools on qb99
All responsible gaming tools on the qb99 platform are self-service and available around the clock. You do not need to speak to a support agent to set a deposit limit, activate a cooling-off period, or initiate self-exclusion. However, our team is always available at [email protected] if you prefer to request these settings directly or need assistance.
Follow the steps below to access and configure your responsible gaming settings. These steps apply to the qb99 web platform accessed via any browser on desktop or mobile in Bangladesh.
Log In to Your qb99 Account
Visit qb99.io and log in using your registered username and password. Ensure you are accessing the official qb99 platform via a secure connection (look for the padlock icon in your browser address bar).
Go to Account Settings
Click on your profile icon or username in the top-right corner of the platform interface to open your account menu, then select "Account Settings" from the dropdown.
Select "Responsible Gaming"
Inside Account Settings, navigate to the "Responsible Gaming" tab. All player protection tools — deposit limits, session limits, cooling-off periods, reality checks, loss limits, and self-exclusion — are grouped here in one place.
Configure Your Chosen Tool
Select the tool you wish to activate, enter your preferred settings (e.g., a daily deposit limit of ৳5,000 or a session time limit of 2 hours), and confirm your choice. Deposit and loss limit reductions take effect immediately.
Confirm and Save
Review your settings and click "Save Changes". You will receive a confirmation notification on-screen and via your registered email address. For self-exclusion requests, a final confirmation step is required to ensure the decision is intentional.
Warning Signs
Recognising Problem Gambling Behaviour
Problem gambling can develop gradually and is not always easy to recognise from the inside. qb99 monitors player behaviour patterns for indicators of potential harm, but ultimately each player is also responsible for self-awareness. The following are common warning signs that gambling may be becoming a problem:
- Chasing Losses: Placing larger bets or depositing more money in an attempt to recover previous losses in the same session.
- Spending Beyond Means: Depositing amounts in ৳ BDT that exceed your disposable income, borrowing money to fund gambling, or neglecting bills and essential expenses.
- Inability to Stop: Feeling a compulsive urge to continue playing despite wanting to stop, or feeling restless or irritable when not gambling.
- Neglecting Responsibilities: Missing work, studies, family obligations, or social commitments due to time spent on qb99 or other gambling platforms.
- Secrecy About Gambling: Hiding the extent of your gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or wherever you are based.
- Emotional Dependence: Using gambling as a primary way to cope with stress, anxiety, loneliness, or low mood — for example during Ramadan, Eid, or other emotionally significant periods.
- Escalating Bet Sizes: Needing to place progressively larger bets to experience the same level of excitement — a classic sign of tolerance development.
- Thoughts of Self-Harm: If gambling losses or related stress are leading to thoughts of self-harm or crisis, please seek immediate help. Contact a crisis helpline or visit your nearest hospital. Your wellbeing is far more important than any account balance.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to activate the qb99 self-exclusion tool immediately and speak to a healthcare professional. Contact our support team at [email protected] for assistance with account restrictions.
Detailed Overview
Understanding Each Player Protection Tool
A closer look at how qb99's responsible gaming tools work in practice, and what you can expect when you activate them.
How Deposit Limits Work
Once set, your deposit limit is immediately enforced by qb99's payment processing system. Attempts to deposit via bKash, Nagad, Rocket, Upay, or any bank transfer that would exceed your limit are automatically declined. You can see your current limit and remaining allowance at any time from your account dashboard. Limits reset at midnight BST on the relevant interval (daily, weekly, or monthly).
How Cooling-Off Works
During a cooling-off period, your qb99 account is placed into a restricted state. You cannot log in, place bets, deposit funds, or access any gaming content. Your pending withdrawals will still be processed normally, and your account balance is fully preserved. When the cooling-off period ends, your account is automatically restored and you may resume play, unless you request an extension or upgrade to a full self-exclusion.
How Self-Exclusion Works
Self-exclusion is the strongest account restriction qb99 offers. Once active, all promotional emails and push notifications are suppressed for the duration. For permanent self-exclusion, your account is closed and your data is retained only as required by applicable law (see our Privacy Policy). qb99 will never attempt to re-engage a self-excluded player with marketing or bonus offers during the exclusion window.
Strict 21+ Enforcement
Every qb99 account undergoes identity and age verification before full access is granted. Players must confirm they are at least 21 years old by submitting a valid government-issued ID. Any account found to belong to a person under 21 is immediately suspended, all funds are withheld pending investigation, and the matter is handled in accordance with qb99's Terms & Conditions. qb99 does not knowingly allow minors to gamble under any circumstances.
Getting Help
qb99 Support for Players in Distress
If you believe your gambling on qb99 is becoming a problem — or if a family member or friend is concerned about your play — please do not hesitate to reach out. Our player safety team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6), and is trained to handle sensitive enquiries with care and confidentiality.
When you contact qb99 support regarding a responsible gaming matter, you will be connected with a specialist team member who can help you activate account restrictions, initiate self-exclusion, process pending withdrawals, and provide information about professional support services available in Bangladesh. All responsible gaming communications are treated with strict confidentiality.
qb99 also proactively monitors player accounts for behavioural indicators of problem gambling. If our systems detect patterns that suggest a player may be at risk — such as rapid increases in deposit frequency, extended session durations, or repetitive loss-chasing — our team may reach out directly with a welfare check and information about available tools. Players can opt out of these welfare communications at any time, though we strongly encourage engagement.
To request account restrictions, initiate self-exclusion, or speak with a player safety specialist, email qb99 at [email protected]. Include your registered username and the nature of your request. Our team will respond within one hour on Bangladesh Standard Time (BST, UTC+6).
Tips for Safe Play
Guidelines for Healthy, Enjoyable Gambling
Responsible gambling is about making conscious, informed choices every time you play. The following guidelines represent qb99's recommended approach to maintaining a healthy relationship with online betting:
- Set a Budget Before You Start: Decide in advance exactly how much ৳ BDT you are willing to spend in each session, and treat that amount as an entertainment expense — not an investment.
- Never Gamble With Money You Cannot Afford to Lose: Only use funds that are fully discretionary. Never gamble with rent money, utility payments, grocery budgets, or any sum that is earmarked for essential expenses.
- Take Regular Breaks: Step away from the screen at regular intervals. Use qb99's session time limit and reality check features to prompt these breaks automatically.
- Do Not Chase Losses: Accepting a loss and walking away is always the right decision. Chasing losses by placing bigger bets is the single most common trigger for problem gambling escalation.
- Avoid Gambling When Emotional: Do not play qb99 games when you are stressed, depressed, angry, or under the influence of alcohol. Emotional states impair judgement and increase the risk of impulsive decisions.
- Keep Gambling Separate From Daily Life: Maintain a healthy balance between gaming and other activities — family time, sports, socialising with friends in Dhaka or Chittagong, exercise, and rest.
- Use qb99's Responsible Gaming Tools Proactively: Do not wait until gambling becomes a problem. Setting deposit limits, session limits, and reality check alerts from day one of your qb99 account is a sign of responsible, self-aware play.
The qb99 platform is available exclusively to adults aged 21 years and above. This age restriction is enforced at the account registration stage via mandatory identity verification and is a non-negotiable condition of using the qb99 platform. There are no exceptions.
qb99 uses industry-standard KYC (Know Your Customer) verification processes to confirm the identity and age of every registered player. Any account found to belong to a person under the age of 21 — regardless of the registration details provided — will be immediately closed and all funds will be handled in accordance with our Terms & Conditions.
Protecting Minors
Keeping Under-21s Away From qb99
qb99 takes the protection of young people extremely seriously. Beyond the platform-level age gate, we recommend that parents and guardians in Bangladesh take additional steps to prevent minors from accessing online gambling services. The following practical measures are strongly recommended:
- Use Parental Control Software: Install parental control tools on shared devices (phones, tablets, laptops) to block access to gambling websites including qb99.io. Many internet service providers in Bangladesh offer parental control options at the router level.
- Keep Account Details Private: Never share your qb99 username, password, or bKash/Nagad/Rocket account credentials with minors. Log out of your qb99 account when not in use, especially on shared devices.
- Talk to Young People About Gambling: Open, age-appropriate conversations with children and teenagers about the risks of gambling are one of the most effective preventive measures available to families.
- Report Suspected Underage Access: If you suspect a minor has accessed qb99 using a parent's or guardian's account, contact qb99 immediately at [email protected]. We will investigate and take action without delay.
For Parents and Guardians: If you believe a person under 21 has registered on qb99 or has used an adult's account to gamble, please contact us at [email protected] immediately. qb99 will suspend the account, investigate the matter, and take all necessary steps to protect the minor involved. Please do not delay reporting suspected underage gambling.
Play Responsibly at qb99
qb99 is Bangladesh's trusted online betting platform. When you play within your limits, gambling is an enjoyable form of entertainment. Log in to your account to set up your responsible gaming tools today, or explore our games and learn more about how qb99 keeps you safe.
Gambling should always be fun. If it stops being fun, qb99's responsible gaming tools and support team are here to help. Contact us at [email protected] anytime.